Sales Policies

Tickets and Confirmation – Immediately confirmed after successfully completing check out, the customer will see the confirmation number online and receive an order summary and eTicket(s) by email.

How to use the eTicket – Please have a printout of eTicket for boarding the bus.
Cancellation and Refund – Once a reservation is booked on Gotobus.com, it cannot be canceled by the customer. Duplicate bookings are non-refundable as those seats will have been removed from sales inventory. While the bus operators will make every effort to operate its services as scheduled, when this fails to occur full refunds or alternative travel arrangements will be offered.
Price Change – We reserve the right to adjust the ticket fare, and the fare for holidays, weekends and special events.
Condition of Use –
(1) The ticket is valid only for the date and time stated on the ticket.
(2) Customers must bring a valid ID and a printout of the eTicket (confirmation email) at boarding for ID Check.
(3) Customer’s name (s) on e-ticket must match passenger’s (or one of the passengers’) name.
(4) The printout of eTickets must be signed by customer as proof of boarding.
(5) **Passenger should arrive 30 minutes prior departure time, otherwise the seat might be sold to stand-by passengers.

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